About Us

◆Who we are

Founded in 2001, located in Hong Kong, China. We specialize in the development and sales of home recovery therapy products. Our products are popular in the United States, Canada, Europe and Japan.

◆What we are doing

Join us in our mission to redefine the way we approach recovery. Whether you're a seasoned athlete or just starting your journey, ISIDO is here to be your partnern in achieving your best self. Together, let's embrace the health and energetic life, and make it an integral part of our pursuit of greatness.

Our mission is simple.Creating the best at-home recovery the world has ever seen. Supporting both mental and physical challenges.

◆About business hours and inquiries
Store business days / hours: 00: 00-24: 00 (including weekends and holidays)

Email: isidoservice@outlook.com

◆Warranty policy
What we can help:
2-year limited warranty policy
90 days free return
Full refund will be given within 90 days of purchase.

2-year limited warranty policy
ISIDO is particular about quality. Each ISIDO device is rigorously tested for quality and performance. Our 2-year limited warranty covers material and manufacturing defects in the equipment.
The 2-year limited warranty is valid only for the original purchaser and is not transferable.

What is not covered by this 2-year limited warranty
This limited warranty does not include:
Damage, defects
Failure due to abuse / misuse
Improper care, impact, insertion of foreign matter
Vandalism, proper storage and handling
Maintenance or repair done in the wrong way
Application of harmful chemicals
Natural disasters, fires, floods, polishing, neglect
Loss of equipment caused by non-compliance with manufacturer's instructions
Normal wear, change, excessive use
Commercial and commercial use
About the validity period of this limited warranty
The warranty period is 2 years from the date of purchase.